Salesforce, Thursday, September 17th, 2026
Building the Agentic Enterprise: Secrets from Early Adopters
Early Agentforce adopters share what worked and what did not in deploying enterprise AI agents.
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243 articles · page 1 of 5
Salesforce, Thursday, September 17th, 2026
Futures Issue 5: Agentic Enterprise Futures
The fifth issue of Salesforce Futures explores how agentic AI reshapes enterprise operating models.
more → CIO, Wednesday, September 16th, 2026
Salesforce's Massive Outage Exposes the Hidden Risks of Cloud Dependencies
A seven-and-a-half-hour outage during Dreamforce traced to an internal legacy login service, not third-party infrastructure.
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Salesforce, Wednesday, September 16th, 2026
Salesforce Staggers Back to Feet After Global Outage
The Register reports an hours-long global Salesforce outage hit customers with severe delays mid-Dreamforce.
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Salesforce, Wednesday, September 16th, 2026
Why We Post-Trained Our Own Reasoning Model
Salesforce explains its decision to post-train a proprietary reasoning model for enterprise agent workloads.
more → Salesforce, Wednesday, September 16th, 2026
Live Nation Makes Show Day Easier for Fans with Salesforce's Agentforce
Live Nation expands Agentforce to handle fan service and event-day support at scale.
more → Salesforce, Wednesday, September 16th, 2026
The Dreamforce 2026 Keynote in Under 7 Minutes
A condensed recap of the Dreamforce 2026 keynote and its major product announcements.
more → SilconANGLE, Tuesday, September 15th, 2026
Salesforce Debuts Koa, a Specialized Model Built to Reason About CRM Data
SiliconANGLE reports Salesforce built Koa, a Nemotron-based reasoning model tuned for multistep Agentforce CRM workflows.
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SilconANGLE, Tuesday, September 15th, 2026
Salesforce Announces AIforce, Unlocking the Power of Its Platform Using Composable Agents
SiliconANGLE reports Salesforce's AIforce layer exposes its business logic, semantics and governance to external AI agents.
more → SiliconANGLE, Friday, September 11th, 2026
Salesforce Introduces New AI Agents to Automate Sales, Support Tasks
Salesforce debuts AI agents for sales, support, help desk, and supply chain alongside an upgraded Agentforce Coworker.
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Salesforce, Friday, September 11th, 2026
Salesforce Expands Agentforce With a New Portfolio of AI Agents Built for High-Value Work
Job-ready agents across sales, service, commerce and workforce, with long-horizon runtime for extended goals.
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Salesforce, Thursday, September 10th, 2026
Salesforce Introduces the Trusted Enterprise AI Harness
Six capabilities covering context, agency, action, governance, security and models form a control layer around AI.
more → Salesforce, Wednesday, September 9th, 2026
New Research: CFOs Turn to AI and Agents to Tame Growing Revenue Complexity
A survey of 865 finance leaders finds 49 percent cite managing AI adoption as driving their expanded remit.
more → Salesforce, Wednesday, September 9th, 2026
Pioneering Salesforce Engineering's Agentic Shift: Part 2
Scaling agentic development across 15,000 engineers produced a 90.5 percent rise in work items per developer.
more → Salesforce, Monday, August 31st, 2026
Top Innovations in the Winter '27 Release: AI Agents Run the Work, Freeing the Enterprise to Work Smarter and Faster
Salesforce's Winter '27 release moves AI agents from assisting on single tasks to running entire enterprise workflows.
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Salesforce, Friday, August 28th, 2026
How to Scale a Sales Team in One Quarter: Top Tips
Salesforce offers practical strategies for scaling a sales team within a quarter using automation and AI tools.
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Salesforce, Thursday, August 27th, 2026
From Documents to Context: Designing Effective Chunking in Data 360
Salesforce explains how chunking and Intelligent Context in Data 360 shape retrieval quality and traceability.
more → Salesforce, Thursday, August 27th, 2026
What 2,000 Leaders Told Us About Winning With Agentic AI
Salesforce research on 2,000 leaders finds agentic AI success is determined by preparation before launch, not speed.
more → Salesforce, Thursday, August 27th, 2026
What Does Salesforce Do?
Salesforce explains its agentic CRM positioning and how it aims to turn businesses into agentic enterprises.
more → Salesforce, Wednesday, August 26th, 2026
B2C Commerce August Release: Custom Apps and Omnichannel Innovations
Salesforce's August 2026 B2C Commerce release adds Business Manager updates, custom apps and real-time anomaly detection.
more → Salesforce, Wednesday, August 26th, 2026
Design Dynamic Approvals That Can Scale
Salesforce presents a metadata-driven approvals pattern using custom metadata, Apex, Flow and Flow Orchestration.
more → Salesforce, Wednesday, August 26th, 2026
Don't DIY Build Your Comp Management Tool With AI. There's a Better Way.
Salesforce warns that AI-built DIY incentive compensation tools fail on auditability, accuracy and security.
more → Salesforce, Friday, August 21st, 2026
What's the Real Cost of Disconnected Data? Here Are the Numbers
Salesforce surveyed 3,450 commerce professionals across 20 countries to quantify what fragmented data actually costs.
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Salesforce, Friday, August 21st, 2026
Get Your Free Customer Onboarding Template Right Here
Salesforce offers free customer onboarding templates aimed at improving retention from the start of the relationship.
more → Salesforce, Thursday, August 20th, 2026
The Mobile Worker Crisis: Solving Turnover and Disconnection in the Field
Salesforce reports two-thirds of field service organizations saw rising mobile worker turnover, driven by lack of support.
more → Salesforce, Thursday, August 20th, 2026
Spy vs. Spy at Machine Speed: Inside the Agentic AI Arms Race
Salesforce examines JadePuffer, a ransomware attack in which an autonomous agent carried out the whole technical intrusion.
more → Salesforce, Thursday, August 20th, 2026
Requirements Are Not Marching Orders: Read Them Like an Architect
Salesforce argues architects should decompose requirements into why, what and how rather than implementing them literally.
more → Salesforce, Thursday, August 20th, 2026
Introducing Slack Code
Salesforce launches Slack Code, a dedicated code channel where teams and AI agents write, review and ship code together.
more → Salesforce, Thursday, August 20th, 2026
From Alliance to Apache: The Next Chapter for Open Semantics
The Open Semantic Interchange entered the Apache Incubator as Apache Ossie, backed by a coalition of 50+ data and AI leaders.
more → Salesforce, Thursday, August 20th, 2026
Data 360 Headless: Extend the Power of Data 360 to Any Agent, App, or Dev Tool
Salesforce extends Data 360 through headless access so external agents, apps and developer tools can query governed data.
more → Salesforce, Wednesday, August 19th, 2026
Salesforce Turns Enterprise Applications Into Enterprise Capabilities
Salesforce expands Headless 360 so every Salesforce cloud becomes a reusable capability any authorized AI agent can call.
more → Salesforce, Thursday, August 13th, 2026
The Experimentation Phase of AI Is Over. Here's What Commerce Leaders Are Focusing on Now
A survey of 3,400 commerce leaders finds the AI experimentation phase over and operations scaling.
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Salesforce, Wednesday, August 12th, 2026
Agentic AI Workforce Is More Than Doubling Year on Year, Says Salesforce
Salesforce's Agentic Enterprise Index finds customers more than doubled their agentic workforces year on year.
more → Salesforce, Tuesday, August 11th, 2026
Why Headless Architecture Is the Future of ITSM (and Why CIOs Are Choosing Buy + Build)
Salesforce argues headless architecture and a buy-plus-build approach are the future of agentic ITSM.
more → Salesforce, Saturday, July 25th, 2026
Agentic Transformation Pitfall: The Confident, Wrong Answers
How certified data, AI Skills, and Tableau MCP reduce confident but wrong answers from AI agents.
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Salesforce, Friday, July 24th, 2026
Employee Agents Vs. Customer-Facing Agents? Spot the Differences
How small teams can tell employee-facing agents from customer-facing agents and choose the right one.
more → Salesforce, Thursday, July 23rd, 2026
Toward Self-Improving Agents
Why winning AI agents will be those that learn from their own outcomes, not just the best model.
more → Salesforce, Thursday, July 23rd, 2026
The Anatomy of an Agentic ITSM Workflow
Breaking down how an agentic ITSM workflow speeds employee onboarding and IT service tasks.
more → Salesforce, Thursday, July 23rd, 2026
Real-Time Engagement with Time Spent Tracking in Data 360 with Web SDK
Using the Web SDK to capture attention duration in Data 360 for richer real-time engagement.
more → Salesforce, Wednesday, July 22nd, 2026
How Salesforce Pilots Its Own Software
Salesforce's customer zero approach puts 75,000 employees on products before customers see them.
more → Salesforce, Wednesday, July 22nd, 2026
Build vs. Buy CRM in 2026: The True Cost Comparison
Why building a custom CRM often costs more than it appears versus buying a platform.
more → Salesforce, Wednesday, July 22nd, 2026
Architecting Secure Agent Connectivity: A Guide to Choosing Between MCP and APIs
A Think Like an Architect recap on securely exposing enterprise data to AI agents via MCP or APIs.
more → Salesforce, Tuesday, July 21st, 2026
How to Know If You've Outgrown Your CRM: Plus 10 Tips to Keep Growing
Signs you have outgrown your CRM, plus 10 tips to keep growing.
more → Salesforce, Tuesday, July 21st, 2026
Your Agents Are Getting More Capable. Is Your Observability Tooling Keeping Up?
Agentforce Observability adds context-based session scoring and multi-agent traces, free for all customers.
more → Salesforce, Tuesday, July 21st, 2026
Beyond Keywords: How Agentic Commerce Search Understands True Shopper Intent
How new agentic commerce search interprets natural-language shopper intent beyond keywords.
more → Salesforce, Tuesday, July 21st, 2026
5 Reasons to Upgrade Your Agent to Agent Script
Five reasons to move agents from the legacy Agentforce Builder to the new Agent Script-powered builder.
more → Salesforce, Monday, July 20th, 2026
Slack Hacks for Founders: Stop the Meeting Madness
Slack tips for founders to cut down on unnecessary meetings.
more → Salesforce, Wednesday, July 8th, 2026
Manufacturing and Supply Chain in the Agentic Era
Salesforce shares lessons on moving manufacturers from AI experiments to scalable, governed business impact.
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Salesforce, April 27,2026
How To Design A High-Scale Multi-Cloud Incident Journey
Learn how to design personalized customer engagement using Salesforce with MuleSoft, Agentforce, and Agentforce Marketing.
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Salesforce, Wednesday, February 11th, 2026
Healthcare Is Short On People, But AI Is Closing The Gap
AI agents in healthcare relieve clinicians of administrative burdens and improve access for underserved communities. Here are four examples.
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