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All issuesVolume 342, Issue 3IT Vendor NewsOpenAI

How Fyxer Built an AI Executive Assistant People Trust

OpenAI, Monday, September 14th, 2026

OpenAI profiles Fyxer's AI executive assistant and the design choices that earned user trust.

OpenAI profiles Fyxer, which built an AI executive assistant handling email triage, drafting, and scheduling.

The story focuses on the design decisions that made users comfortable delegating: transparent action previews, conservative defaults, and learning individual communication style.

Fyxer describes how model selection and evaluation shaped reliability. The case study illustrates patterns for agentic products operating on sensitive personal data.

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